Terms & Conditions


This electronic record is generated digitally and does not require any physical or digital signatures. The document is prepared and published as per Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. Rule 3 (1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name/ websites (www.Drstore.in, Drstore.mobi,mytracky.com)

DrStore is a unique B2B e-commerce platform that brings forth the unique healthcare products and services that are accommodated and channelized as per the needs and requirements of the B2B customers. In using DrStore services, you have approved and agreeable to the terms & conditions of the DrStore agreement list. We secure the right to change the terms & conditions of this user agreement from time to time without any onus to notify you & it is your accountability to look through them as frequently as you can. If you would like to enquire about any of the terms & conditions related to DrStore or have got any feedback, observation or comments on or about our website, please email us at infor@drstore.in or call us upon +91 9310293809. By accessing, browsing, or otherwise using the Platform or using the Services, including following the posting of changes, User agrees to accept and be bound by the Terms (as may be amended from time to time). Services and Marketing Promotions offered by us frequently such as schemes, promotions, discounts are all parts of these terms and additional terms and conditions which may be published and apply to you.



Your use of the Platform and udaan’s services, features, functionality, software and products (collectively the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy, The Product Listing Policy, The Infringement Policy, The Return Shipments Policy, The Undelivered Shipment Policy, Anti-Counterfeiting Policy, Udaan-Unnati Gold / Udaan-Unnati Gold Plus Program and any other rules and policies of the Platform that Drstoremay publish from time to time.

You must read DrstorePrivacy Policy which governs the collection, use, and disclosure of personal information about Users. You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.


You must register as customer or seller with us to use our services. Drstore reserves the right, without prior notice, to restrict/terminate access to or use of certain or all services subject to other conditions that Drstore may impose in its discretion. User acknowledges that the Services are being provided to you on a ‘as is’ and ‘as available’ basis and may have disruption due to issues beyond our control

User agrees and confirms that any Services provided to you by Drstore are on best efforts basis and Drstore may engage services of third party service provider(s) to facilitate such Services to you. We shall not in any manner be liable to you for failure or delay in providing the Services or for any temporary disablement, permanent discontinuance of the Services by us or for any consequences resulting from such actions or reasons that are beyond our reasonable control.

You agree that the Services shall be availed by you only for commercial purposes that is for sale or purchase of products for further distribution or sale.


Drstore services are available to use to customers as per Indian Contract Act, 1872. For the purposes of these Terms, the term ‘customers’ shall mean any sole proprietor, firm, company, corporation, government, state or agency of a state or any association, trust, joint venture, consortium or partnership (whether or not having separate legal personality) or any other body corporate duly incorporated under the laws of India and serving healthcare industry & affiliates.

The User(s) shall be solely responsible for obtaining all necessary local licenses and regulatory approvals to re-sell & trade the products. Customer must ensure that no violation any applicable laws while buying products from Drstore and reselling these goods to their customers

User must be registered on the DRSTORE Platform to access or avail the Services for its commercial purposes. You need to provide relevant applicable documents to get access to Drstore Services You agree and acknowledge that you will transact on the DRSTORE Platform only for your HEALTHCARE business purposes and not for personal use. You need to create separate account for each of your entity and location. Drstore will cancel or terminate any account which is not having valid documents to operate their business as per local/state and central law and policies

Customer and assigned authorized user shall be solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under your account. You agree that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any terms & conditions or rules, subscribing to or making any payment for any Services, sending emails using the Platform or other communications) will be deemed to have been authorized by you.

When you access the Platform you are electronically communicating with Drstore. Drstore may communicate with you by e-mail, SMS, WhatsApp messages or messages through other modes of communication, phone call or by posting notices on the Platform or by sending in-app notifications or any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages) in the above manner, from Drstore with respect to your use of the Platform and it shall be deemed by your continued use of the Platform that you agree and consent to receive any communications from Drstore


Customer agree that you will not copy, reproduce, distribute or resell any information, text, images, graphics, videos, audios, etc available on Drstore Platform.


If any registered customer or user breaches any terms and conditions, Drstore shall have the right to take disciplinary actions as it deems appropriate, including without limitation suspending or terminating the Customer’s account and any and all accounts determined to be related to such account by Drstore in its discretion;


Drstore expressly disclaims any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, and undertakings are hereby excluded.

To the maximum extent permitted by law, Drstore makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, stability, completeness or accurateness of any information provided on or through Drstore ecommerce platform or site; the aggregate liability of Drstore for any claims that may arise in connection with these terms shall not exceed an amount of INR 1000/-.

Under no circumstances will Drstore be liable for any consequential, incidental, special, exemplary or punitive damages, including but not limited to any lost profits that result from your purchase of any products on drstore or any services availed, even if Drstore has been advised of the possibility of such damages.


Under no circumstances shall Drstore be held liable for any losses, delay or failure or disruption of the content or services delivered resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, epidemics, pandemics, curfews, lock-down, orders of domestic or foreign courts or tribunals or non-performance of third parties.


Drstore is the sole owner or lawful licensee of all the rights and interests in the Drstore ecommerce marketplace, content and affiliates brands..

"Drstore" icons and logos are registered trademarks of Drstore healthcare Services India Pvt Ltd, in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


All legal notices or demands to or upon Drstore shall be made in writing and sent to Drstore personally, by courier, certified mail, or facsimile to the following entity and address: Drstore healthcare Services India Pvt Ltd, SA 44, 2nd Floor Lake City Mall, Ghod Bunder, Road, Kapurbawdi, Thane 400607 and Email to DTC@drstore.in The notices shall be effective when they are duly received by Drstore authorized person directly.


  • All the information provided and the action carried out on Drstore is preserved with copy rights & other intellectual property laws. This site is outlined, updated and maintained by DrStore or its licensors.
  • If the web-site or its contents are deployed, which includes mimicking them or storing as part or whole, other than your personal & non-commercial use is completely forbidden without any clear permission from Drstore.
  • Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order. No act or omission of DrStore prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer.
  • User is hereby authorised to use the website for lawful purpose and for the purposes as mentioned under the policies of the DrStore, any violation to the policy will lead to strict legal action against the User in terms of the policies and applicable laws;
  • DrStore strives to provide best prices possible on products and services to users buying or availing from the Website. However, DrStore does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability on DrStore.
  • DrStore has a network of vendors and reserves the right to pass on the orders to any of the vendor for fulfilment.
  • The prices displayed for each item under the promotion will be for the respective days of promotion only and will not be applicable on any date prior to or after the date of promotion;
  • All offers on Products shall be for limited stocks and are for limited period(s). DrStore may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the Users. In such events, the revisions, as the case may be, will be updated on the website accordingly;