FAQ (Frequently Asked Questions)

How can I track my order?

After ordering the product, you can track the shipment at http://drstore.in/trackorder. You will receive an E-mail on registered e-mail id containing shipment details such as courier company name and tracking number. Or you can simply go to the “Track your order” option available on our website.

Can I place an order without logging in?

You can choose to check out as a guest. You can view products and prices if you are not logged in as a registered user on DrStore.in. You will be prompted to enter your contact details while checking out and will be registered automatically during the process.

I am unable to see my order details in my account. What should I do?

This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the mentioned steps:

• Click on TRACK YOUR ORDER on the top of the website.
• Enter your details (Order Id & Email Id)

How long does it take to deliver the Order?

It takes 4-5 working days to ship an order. Once shipped, a product should be delivered to you within 3 days. However, there might be some delay in delivery due to below mentioned reasons:

• If the area where you live is very interior in the region.
• Natural calamities like heavy rain, earthquake etc.
• Political disturbance, National and Regional holidays etc.

I missed the delivery of my order today so what can I do now?

We will call you and confirm your availability and reschedule the delivery for you.

Can I accept the package after checking the contents of it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.

What should I do if my order is approved but not yet dispatched for a long time?

You can directly call or WhatsApp us on provided customer care number +91-8356844930 or mail us on info@drstore.in. We will look into the matter and resolve the issue as soon as possible.

Can I change the delivery address for my order?

Yes, it is possible but you have to place a request on info@drstore.in within 24hrs after placing an order.

Payment

What methods of payment are available to me?/How can I pay for an order?

We have an array of payment methods for you to choose from:

• Online payment gateway, PayTm to make payments using a credit/debit card or via net banking
• Through NEFT/RTGS from your bank account directly to our Kotak Mahindra Bank account. Our bank account details are sent to you in the order confirmation email.
• Whatever payment option you choose, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

Is it safe to use my credit card or debit card on Drstore.in?

Your online transactions on DrStore.in are secured with the highest levels of transaction security currently available on the Internet. All credit and debit card payments on DrStore.in are processed through a secure and trusted payment gateway.

What happens if my payment doesn't go through when I'm paying through a payment gateway?

A minimal level of transaction failure is associated with any payment gateway. Amongst the leading payment gateways, our chosen partner, PayTM has one of the highest success rates. Despite that, in case a payment is unsuccessful, DrStore.in will inform you on the phone and prompt you to try the transaction again. In the rare case when an order confirmation is not received by the website despite a successful transaction and payment deduction, please contact us on info@drstore.in and we shall endeavor to have the situation resolved at the earliest in conjunction with our payment gateway partner.

My payment process was interrupted. What should I do?

No need to worry! You can contact us to check if you’ve paid for the order. If your payment is successfully done, the order will be processed.

Can I use any Debit card to pay?

We support major debit cards like VISA, Mastercard, Maestro, American Express etc.

How can I order for large quantities of the product as part of a corporate order?

You can write to us at sales@drstore.in for your corporate requirements.

How do I make a payment using DrStore credit card EMI option?

Once you've added the desired items into your cart, proceed to checkout as usual. When prompted to choose ‘Online Payment’, It will redirect you to the payment gateway and then select EMI option. Choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the predetermined number of installments, as per your credit card billing cycles. The minimum order value to avail the EMI payment option is Rs 2,000.

I have requested a replacement, when will I get it?

For Replacement request, you will have to email us at info@drstore.in. Our executive will get in touch with you regarding the same. The replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.

Cancellation and Refunds

How do I cancel my order?

If you wish to cancel your order, please visit https://www.drstore.in/advancecancelorder/index/, enter your order number & email id with which you order the product.

How long will it take me to receive the refund for my return?

As soon as the refund request is approved, we will initiate the refund process & you will receive money in 6-7 working days.

Why was my order canceled by DrStore?/Can DrStore cancel any order?

Your order may have been canceled due to any of the following reasons:

• If the product is out of stock or is discontinued.
• Inaccuracies or errors in pricing & specification information.
• Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be canceled; however, remaining products of the order will be delivered.
• If the procurement is taking longer than 7 working days and you are not willing to wait further.
• Suspected fraudulent information.

We will inform you about the cancellation of your order and share details if the partial order or the order as a whole is canceled. We shall contact you if any additional information is required to accept your order.

Can I return a part of my order?

Yes, however that depends on the order. Kindly place your refund request at info@drstore.in and our team will coordinate with you.

There is a delay in the refund amount to be credited to my bank account. Why?

If the buyer has received an email from our customer service team confirming the refund, please be assured that DrStore has initiated the refund request with our partner bank and will be processed shortly. However, if there has been a significant delay please feel free to write to us on info@drstore.in or call us on +91-8356844930 and we shall resolve your concerns.

I do not wish to return the product anymore. What can I do?

Please write to us at info@drstore.in or call us on +91-8356844930 to cancel the return request specifying the details of the query and our customer service will act on it immediately.