Shipping Policies

DrStore mandates delivery and reverse pick up via its Logistics Partner to all customers buying from the Website. ‘Logistic Partner’ shall mean a logistic service provider approved by DrStore agree and understand that as and when the goods are shipped through such Logistic Partner, seller shall enter into a bi-partite contract with the Logistic Partner and DrStore shall not be a party to such contract / transaction and all rights / liabilities / obligations with respect to such logistic services shall be between seller and Logistic Partner.

You are requested to read the following points carefully before booking the consignment:

Logistic Partner accepts documents for shipping from one destination to other. You may carefully note that your consignment must not contain any letter of communication which will infringe the Indian Postal Act 1983. We accept parcels in good faith that they do not contain anything, which will violate the law.

'Shipment / Consignments' means all parcels (excluding documents) that travel under one waybill and which may be carried by any means the Logistic Partner chooses, including air, road or any other carrier. A 'waybill' shall include any label produced by the Logistic Partner under automated systems, air waybill, or consignment note and shall incorporate the ToU. Every Shipment is transported on a limited liability basis as provided herein. If a shipper requires greater protection, seller has to insure their respective consignments. Shipments are delivered only to the receiver`s address given by the seller but not necessarily to the named receiver personally.Consignments, which are of hazardous nature (Chemicals, flammable articles and liquids) expressly prohibited by the railway/airport authority or any other transport agency, shall not be accepted.

You shall not enclose cash in the courier consignment. Logistic Partner’s liability in cases of any loss or damage to the consignment shall not exceed Rs. 5000 /-

You shall declare the value of the consignment on the consignment note & shipping label at the time of booking.

You shall ensure that the consignment is properly packed as per the packaging guidelines mentioned here. Under no circumstances shall the packaging material contain name, trademarks, logos, images, symbol, text, graphics, photographs and/or other material or information belonging to any third party including any marketplace other than DrStore.

If more than one consignment is booked to the same consignee on different airway bill numbers, you shall ensure that the full address is written on all the consignments.

Logistic Partner shall not be liable for any loss including but not limited to taxes and duties levied on the consignment arising due to confiscation of shipments by any Government Agencies due to lack of proper documents. Logistic Partner shall not be liable for any loss arising due to the causes beyond its control such as floods, accidents, fire, theft, war etc. Every effort is made to adhere to the delivery schedule, but it may be delayed in the circumstances beyond Logistic Partner’s control. Octroi or any other charges levied by any Central/State/Local Authorities wherever applicable shall be extra and the seller shall pay it in Indian Rupees.

Logistic Partner is not liable for any loss, miss-delivery, delay or damage to any article/things/documents sent and no officer of Logistic Partner is liable for any such loss or delay or damage.

Logistic Partner has the right but not the obligation, to inspect any shipment without prior intimation to the seller for checking the contents.

All matters of business should be settled within the jurisdiction of the booking station. Parcels shall be accompanied by the respective state forms as prescribed by the Govt. of India to meet the requirements of tax authorities.

Consignments addressed to a Post Box Number cannot be delivered. Seller shall indemnify and hold DrStore, harmless for any loss or damage arising out of seller’s or Shipper’s failure to comply with any applicable laws or regulations and for breach of the following warranties and representations all information provided by seller to DrStore is complete and accurate; the shipment was prepared in secure premises by seller’s employees; the seller employed reliable staff to prepare the shipment; the seller protected the shipment against unauthorised interference during preparation, storage and transportation to us; the shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling; all applicable laws and regulations have been complied with;

The invalidity or unenforceability of any provision herein shall not affect any other part of this ToU. Dead/dry weights or volumetric weight, whichever is higher, will be charged & considered while calculating the weights & rates and will be billed to next higher half or one kg. Sellers will now have to mandatorily enter the dimensions (length, breadth, height) and weight of courier package for all listings which will be a key input to calculate shipping charges and without the same, sellers will not be able to process orders. The dimensions entered by the Sellers will be audited by DrStore and there will be strict action taken by Drstore, if there are any discrepancies identified in the dimensions provided by the Seller. Any discrepancies in weight shall be rectified before final delivery to the customer. No post-delivery weight disputes will be taken up by the Logistic Partner. All orders for which the ' order settlement date' is on/after April 23, 2017, any dispute on amount charged by Drstore's logistics partner due to inaccurate weighing by them must be raised by the Seller within 30 days of the payment being settled by Drstore with the Seller for the order. After the above mentioned 30 days period, Drstore will not consider any dispute related to weights. However, in the event that the Seller has entered the weight himself, the Seller shall not have the right to initiate any disputes. Order settlement date is the date when the first settlement for the order is made by Drstore to the Seller.

If a seller needs POD (Proof of Delivery) for the return’s shipments, he/she has to approach Drstore within 15 days from the "Return Delivered On" date mentioned under returns dashboard on the seller portal. Drstore is not liable to provide POD if the request for POD is made after 15 days from the "Return Delivered On" date mentioned under returns dashboard on the seller portal. All non-documents consignments must accompany all statutory declarations and invoices for speedy regulatory clearances. Seller has to provide at least 2 copies of invoice/declaration to facilitate delivery.

Regular pick up will be carried out on the business days. Transit time will not include non – business days. Notwithstanding anything contained anywhere or earlier agreed between the parties, any consignment which is returned back to origin (RTO) for any reason whatsoever shall be chargeable at the same rate at which the consignment was initially booked by the seller and the seller shall be liable for the payments of such RTO service charges without raising any objections or disputes whatsoever. Logistic Partner will process all the parcels and process it through its various branches.

It is expressly understood by the parties to the agreement that Logistic Partner is merely a service provider to seller. Logistic Partner may provide web based online tracking for the shipments carried in its network. Customer may be provided facility to pay in cash or through card or on-line transfer or through other electronic methods of payment or wherever possible for Cash on Delivery shipments. Logistic Partner will be liable for the damage to the shipment only if shipment has been identified as “damaged” by Logistic Partner before delivery to customer or customer has rejected the shipment with reason as “damaged shipment”.

Logistic Partner will not take any responsibility of damage to shipments for reverse pickup from customer or customer rejection of shipment at the time of delivery unless the same is on account of damage caused by Logistic Partner. The first attempt for delivery of shipment shall be made by Logistic Partner within 7 business days after pickup from the location. Once a reverse pickup request is received by Logistic Partner, first pickup attempt for reverse pickup from consignee will be made within the next business two days.

If shipment could not be picked up from consignee location because of reasons beyond Logistic Partner’s control, Logistic Partner will not be held responsible for the same. Logistic Partner reserves the right to cancel the reverse pickup request without any prior intimation.

Notwithstanding anything contained herein, above section for Logistics will not apply to products serviced and fulfilled through Self ship and such products will be governed by the respective policies as mentioned below